Return & Refund Policy

A return request may be raised only after 3 to 5 days from the confirmed delivery date of your order. Returns requested before this period or after the 5-day return window will not be entertained under any circumstances.

Submission of a valid unboxing video is compulsory for all return requests, without exception. The video serves as primary evidence for verifying the condition and authenticity of the returned item. Requests submitted without a compliant video will be summarily rejected.

The unboxing video must be uploaded at the time of return request submission via your account portal or support ticket. Videos shared via third-party links may not be accepted.

All return requests must be raised within 5 calendar days of the confirmed delivery date. Requests raised after this period will be declined, and no exceptions will be made regardless of the reason cited.

To be eligible for a return, the product must meet all of the following conditions at the time of pickup or submission. Failure to satisfy even one condition may result in rejection or a reduced refund.

• The product must be completely unused and unworn, with no signs of use, washing, or alteration.
• All original tags, labels, and SKU barcodes must be intact, attached, and unremoved.
• The item must be in its original packaging — including brand boxes, polybags, protective covers, and accessories.
• All accessories, freebies, and bundled items included with the original shipment must be returned together.
• The product must be free from any odour, stains, or physical damage not present at the time of delivery.
• The invoice or packing slip must be included inside the return package.

The following categories are strictly non-returnable and non-refundable under any circumstances, including defect claims, unless the item was incorrectly delivered by Livora Style:

• SKU / Product Code — The item's SKU, model number, or product code does not match the dispatched order.
• Original Tags — Tags, labels, or barcodes have been removed, tampered with, or replaced.
• Product Quality — The item shows signs of use, washing, alteration, or damage not reported in the return claim.
• Wrong Item Returned — A different product, counterfeit item, or empty package is received in place of the original.

In the event of a failed verification, the rejected package will be returned to the sender at their cost, and the case may be escalated for further legal action if deemed appropriate. Livora Style reserves the right to take all necessary steps to protect against return fraud.

All approved refunds will be processed exclusively to the original payment method used at the time of purchase. Refunds will not be transferred to a different bank account, UPI ID, or payment instrument under any circumstances.

Livora Style reserves the right to issue a partial refund at its sole discretion based on the physical condition of the returned product as assessed by our quality control team. A partial refund may be issued in the following scenarios:

• The product shows minor signs of use, such as creasing, light marks, or evidence of being tried on.
• Original packaging is damaged or missing, including brand boxes, polybags, or protective coverings.
• Accessories or bundled items included in the original shipment are not returned.
• The product has minor cosmetic damage that was not attributed to manufacturing defect or transit damage.

Return shipping charges are handled as follows depending on the reason for the return:

Customers opting for self-shipping are advised to use a trackable courier service. Livora Style will not be liable for packages lost or damaged during return transit if self-shipped.

The following activities constitute return fraud and are strictly prohibited:

• Submitting a false or exaggerated damage or defect claim.
• Returning a different, used, or counterfeit item in place of the original product.
• Submitting an edited, cut, or fabricated unboxing video.
• Claiming non-delivery of a product that has been confirmed as delivered by the logistics partner.
• Repeated or pattern-based return abuse across multiple orders.
• Misrepresenting the reason for return to qualify for a refund.

Consequences of fraudulent return activity include:

For return-related queries, refund status, or to submit a return request, please contact our customer support team through any of the channels below: